Refund policy

At RACHEL, we hope you love every purchase. However, if you’re not completely satisfied, we’re happy to help.
Online Orders
You may return your online purchase within 28 days of receiving your order for a refund or exchange.
To be eligible for a return, items must be:
        ●       Unworn and unused.
        ●       In their original condition.
        ●       Returned with all original tags attached.
        ●       Free from makeup, fake tan, perfume, deodorant marks or any other signs of wear.
Unfortunately, we cannot accept returns that do not meet these conditions.
Click & Collect Orders
Orders collected from our boutique may be returned within 14 days of collection, provided they meet the return conditions above.
How to Return
Please email us at rachelinhadleigh@gmail.com quoting your order number before returning your item. We’ll provide you with the return address and any further instructions.
Unless an item is faulty or sent in error, customers are responsible for the cost of returning their items. We recommend using a tracked postal service, as we cannot accept responsibility for items lost in transit.
Refunds
Once your return has been received and inspected, your refund will be processed to your original payment method within 5–10 working days.
Please note that original delivery charges are non-refundable unless your item is faulty or we have made an error with your order.
Faulty Items
If you believe your item is faulty, please contact us as soon as possible with your order number and photographs of the fault. We’ll work with you to resolve the issue as quickly as possible.
Need Help?
If you have any questions about your order or a return, please don’t hesitate to get in touch. We’re always happy to help and will do our very best to make your shopping experience with RACHEL as easy and enjoyable as possible.